Healthcare IT Support & HIPAA Technology Services
Medical, dental and home healthcare organizations need IT that keeps patient information protected and clinical systems running. SimplifiedPC provides HIPAA-focused IT support for healthcare practices across Orange County, so doctors and staff can focus on patient care while we handle the technology.
Protect patient data without slowing down your practice
Regulations around electronic medical records keep evolving, and the consequences of a breach, whether fines, patient notifications or lost trust, can be serious for a small practice. At the same time, security that gets in the way of clinical work doesn't get used. We design practical, cost-effective IT that protects patient and financial data while keeping your systems fast and easy for staff to use.
Healthcare IT services
Network & data security
We assess and implement security measures that protect patient and financial information: firewalls, endpoint protection, access controls and monitoring. See IT security.
Encrypted, expandable storage
Cost-effective storage with encryption and backup built in, keeping data private whether accessed in the office or remotely: encrypted in transit, at rest, and during backup and replication. See Synology NAS.
Backup & recovery
EMR backup, recovery and retention are the backbone of HIPAA compliance. We maintain backups, rapid recovery and retained history, and protect Microsoft 365 with cloud-to-cloud backup. See backup & disaster recovery.
Server & workstation deployment
Servers and workstations sized for your workload and configured to your software and hardware vendors' requirements, deployed with minimal disruption.
HIPAA-compliant email
Encrypted hosted email for referrals, reports and attachments, with archiving that retains messages and lets staff search their own email and attachments.
Help desk & vendor liaison
Responsive support for your staff and 24/7 monitoring. For managed clients, or hourly, we also handle your dental and medical software vendors' support calls and explain the results without the jargon.
HIPAA technical safeguards we put in place
- Access control: unique logins, role-based permissions and automatic logoff
- Audit controls: logging of access to systems that hold patient data
- Integrity: protection against improper changes or deletion of records
- Authentication: strong passwords and multi-factor authentication
- Transmission security: encrypted email, VPNs and secure Wi-Fi
- Contingency planning: backups, disaster recovery and emergency access
We also help document your technical environment for risk assessments and audits, working alongside your compliance officer or consultant.
What healthcare clients say
“As a new Home Healthcare business, it has been a huge relief to have the IT support provided by SimplifiedPC (SPC). SPC is always responsive in answering our calls or responds quickly to voice mails.”
“When we had an issue, they contacted me before I even realized there was one!”
“SimplifiedPC currently manages our network remotely. We feel confident and secure. I recommend SimplifiedPC highly and without any reservations.”
Healthcare IT support FAQ
Do you support dental and medical practice software?
Your software vendor remains the official support provider, but you don't have to deal with them alone. For managed clients, or on an hourly basis, we work directly with your practice management, imaging and EMR vendors on installs, updates and problems, and translate their technical answers into plain English.
Is our email HIPAA compliant?
Standard email isn't automatically compliant. We can set up secure hosted email or configure Microsoft 365 with encryption, archiving and the right settings for sending patient information.
How do you keep patient data safe during support sessions?
We use secure, encrypted remote support tools, limit access to what's needed for the task, and take steps to keep data protected while we work on problems.
We're a small practice. Is this affordable?
Yes. We offer monthly managed plans and hourly support, and we recommend solutions sized for your practice rather than enterprise systems you don't need.
Get IT support built for healthcare
We'll review your systems and security and recommend practical steps to protect patient data and keep your practice running.